Troubleshooting & FAQ
Quick fixes for the things that trip people up. Most issues come down to the channel slug or the overlay URL.
live_tvMy overlay is blank in OBS
The overlay URL must include ?c=<your-channel>. Re-copy it from Settings → Overlays (the dashboard adds the parameter for you) and paste it back into the OBS Browser Source.
?c= (left) vs. correct link (right)linkMy channel shows "not connected"
Your Kick channel slug is wrong or missing. Set the correct slug — it must match your kick.com URL exactly — in Settings → Account, or re-sign-in with Kick.
settingsA widget looks frozen
Open Settings → Maintenance → Reload overlays to refresh every browser source at once, or right-click the source in OBS and choose Refresh.
paidPoints aren't updating
Points are per-streamer: a viewer only earns points in the chat where they're playing. Make sure the viewer is in your chat and that the game isn't set to zero points in Settings → Points.
extensionThe extension isn't detected
Confirm it's installed from the download page, that you clicked Connect extension in Settings → VIP, and that a kick.com tab for your channel is open in the same browser. Then reload the dashboard — grants queue and apply once it connects. Full setup in Real Kick VIP & OG.
keyboardA mod command does nothing
Only the broadcaster and Kick mods can use !e… commands, and each can be toggled off in your dashboard. Check the command is enabled and the person typing it has a mod badge. Exact syntax is in Mod commands.
Still stuck? Open Settings → Support to reach a human, or ask the in-app support assistant — it answers from the same facts these docs are built on.